https://voltade.com/envoy/updates Stay informed with the latest Voltade Envoy CRM product updates, new features, improvements, and enhancements. en-GB Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/favicon.ico https://voltade.com/envoy/updates https://voltade.com/envoy/updates/ocr-workflow-scan-handwritten-invoice-to-create-order Users can now scan an invoice and AI will perform OCR to create an order directly in the user's orders table. This flow will allow users on the go to use their mobile phone to scan any invoice. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/ocr-workflow-scan-handwritten-invoice-to-create-order AI Features https://voltade.com/envoy/updates/automatic-sync-to-import-website-to-knowledge-base Whenever the website is updated by a customer, the Envoy Knowledge Base is automatically updated. Enable Web Sync to keep your AI chatbot's knowledge always current. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/automatic-sync-to-import-website-to-knowledge-base AI Features https://voltade.com/envoy/updates/optimised-blast Envoy now stores when is the best timing to contact your customers. Send WhatsApp campaigns at optimal engagement times for maximum conversions. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/optimised-blast Analytics https://voltade.com/envoy/updates/team-lead-escalation-for-low-csat-score You can now set an agent to receive escalation and notification whenever a customer submits a CSAT score of 2 stars and below. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/team-lead-escalation-for-low-csat-score Automation https://voltade.com/envoy/updates/ai-auto-populate-custom-attributes-from-conversation AI will now automatically populate the value of your custom attributes when detected in the conversation, reducing the hassle to manually update these values. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/ai-auto-populate-custom-attributes-from-conversation AI Features https://voltade.com/envoy/updates/ui-to-select-how-many-entries-to-be-displayed-in-a-table You can now choose the number of entries to be displayed for a particular page or table between 15, 25, 50 or 100 rows per page. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/ui-to-select-how-many-entries-to-be-displayed-in-a-table Interface https://voltade.com/envoy/updates/mobile-app-improvements Update your app to view the latest updates! Orders details viewable in mobile, conversation custom attributes visible, and search bar added to channels list. Thu, 12 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/mobile-app-improvements Mobile App https://voltade.com/envoy/updates/broadcast-to-csv-list-of-phone-numbers Users can now import a list of new phone numbers in a CSV file to send WhatsApp campaign, instead of selecting from their existing contacts. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/broadcast-to-csv-list-of-phone-numbers WhatsApp https://voltade.com/envoy/updates/messaging-limit-warning Users can now see the warning for WhatsApp campaign messaging limit, and to acknowledge the warning first before sending. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/messaging-limit-warning WhatsApp https://voltade.com/envoy/updates/view-orders-in-contact-details Users can now view the orders by this customer under the new tab in contact details page. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/view-orders-in-contact-details Data Management https://voltade.com/envoy/updates/view-custom-attributes-in-conversations Users can now view the custom attributes of this customer and the values filled in the pre-chat form on the right panel of the conversation directly. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/view-custom-attributes-in-conversations Data Management https://voltade.com/envoy/updates/unread-numbers-for-email-channel Users can now view the unread numbers of conversations for Email channel correctly. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/unread-numbers-for-email-channel Interface https://voltade.com/envoy/updates/hide-label-from-sidebar Users can now choose to show or hide a label on the sidebar when creating a new label or editing an existing label. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/hide-label-from-sidebar Interface https://voltade.com/envoy/updates/automation-page-relocation Automation page now sits under the Envoy menu on the left sidebar. Thu, 05 Dec 2025 00:00:00 GMT https://voltade.com/envoy/updates/automation-page-relocation Interface https://voltade.com/envoy/updates/mobile-app-signature Users can now use the mobile app to set a personal signature in their profile settings. Thu, 28 Nov 2025 00:00:00 GMT https://voltade.com/envoy/updates/mobile-app-signature Mobile App https://voltade.com/envoy/updates/mobile-app-sort-by-incoming-message Users can now use the sort by last incoming or outgoing message in the mobile app. Thu, 28 Nov 2025 00:00:00 GMT https://voltade.com/envoy/updates/mobile-app-sort-by-incoming-message Mobile App https://voltade.com/envoy/updates/website-help-centre We have launched the Envoy Help Centre on our website providing guides, resources, and answers to commonly asked questions. Thu, 28 Nov 2025 00:00:00 GMT https://voltade.com/envoy/updates/website-help-centre Interface